Privacy and Complaints

Helen Edwards Writes and The Australian Bookish Shop are provided by Dr Helen Edwards, BASW (Hons.), PhD Psychology.

Helen Edwards Writes and The Australian Bookish Shop are owned, written and edited by Dr Helen Edwards. For questions about our online store, blog, or any of our services or products, please contact Helen here.

We understand the importance of protecting your personal information and undertake to adhere to this privacy policy at all times to ensure your personal information is effectively safeguarded.

What type of personal information we collect when you use this website

Helen Edwards Writes undertakes to collect your personal information only where it is necessary for the purposes of you joining one of our online courses or programmes, marketing these to you, and where requested, distributing newsletters, updating our products, and responding to sales, personal and technical queries.

In most circumstances this information will be limited to your contact details, including but not limited to your name, address, e-mail address, company, company ABN, company address, your job title and phone numbers.

Where orders at The Australian Bookish Shop are made online using credit card details, all information is securely transmitted in an encrypted format to Helen Edwards Writes.

When do we collect personal information?

Helen Edwards Writes collects personal information when you complete one of the following actions:

  • Order products from our online store;
  • Lodge a support query regarding products or services;
  • Participate in promotional activities or surveys;
  • Where you forward information to us in an email or as a hard copy document; and
  • Other circumstances where collecting personal information is reasonable and permitted by the Laws of the State of South Australia, Australia.

Use of Cookies

Helen Edwards Writes website may from time to time use cookies. A cookie is a piece of text that is saved to your browser by a website to enable that website to save certain information to your machine so that it can later be retrieved.

We do not use cookies to collect personal information about you. While you may set your browser to not accept cookies from D4 web sites, some functions of the websites may not be available when cookies are not accepted.

Third party vendors, including Google, show you ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page).

Helen Edwards Writes undertakes to take all commercially reasonable steps to ensure that all personal information collected by us in general use of our website/s and online shop is accurate, up-to-date, complete and stored securely.

When your personal information is no longer required for the purposes which Helen Edwards Writes uses personal information, all commercially reasonable steps will be undertaken to securely destroy that information.

The owner of Helen Edwards Writes is not responsible for the republishing of any content found on this blog on other Websites or media without permission.

Should you purchase an item from our store we will retain your contact details and details of the order in the woocommerce plugin on our site. We will retain this information indefinitely, but should we delete the store, the information will also be deleted. We will never add you to an email list without your permission or share this information with any third party.

Helen Edwards Writes may use your personal information for any of the following purposes:

  • Marketing books, products,  courses and services;
  • Fulfilling orders for online store products;
  • Updating products;
  • Responding to enquiries about products and Services; and
  • To fulfil all legal requirements with respect to your personal information.

Helen Edwards Writes considers personal information we collect about you to be confidential and will not disclose such information to third parties except in the following circumstances:

  • Where you have consented to your personal information being provided to a third party;
  • Where we are required by law to disclose your information;
  • Where we disclose personal information to the related entities of Helen Edwards Writes; and
  • For gaining access to your personal information held by Helen Edwards Writes.

Except in circumstances where access to your personal information may be denied by the Privacy Act or other Law of the State of South Australia, Australia, your personal information will be provided to you upon request to Helen Edwards. Please find contact details below.

Correcting your personal information held by Helen Edwards Writes

Helen Edwards Writes appreciates you informing us if you have reason to believe that personal information we hold about you is incorrect, incomplete or not updated.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We may store contact information you provide when you send us an email via the contact form. We will never add you to an email list unless you opt in to this. However we may store your contact form in a digital email folder for future reference. This is password protected and will only contain the information you provide.

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Visitor comments may be checked through an automated spam detection service.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Privacy contact details 

Should you have any queries in relation to the above or require further information regarding our collection, use and storage of your personal information please do not hesitate to contact Helen Edwards at contact@helenedwardswrites.com

Terms of Use

All content on this website and associated websites, including text, images, audio, or other formats are created for general informational purposes only. The owner of this website makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.

You should not make any decision or take any action, based on the information in this web site, or otherwise rely on it for any purpose. You should seek professional advice as required.

The owner of this website will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information.

Downloadable Files
Any downloadable file, including but not limited to pdfs, docs, jpegs, pngs, is downloaded and used at the user’s own risk. The owner will not be liable for any losses, injuries or damages resulting from a corrupted or damaged file.

External Links
This website provides access to other sites on the Internet via hyperlinks. While Helen Edwards has reviewed the linked sites prior to inclusion of the link, Helen Edwards Writes, Helen Edwards, and anyone associated with the business, has no control over, and is not responsible for, the accuracy, legality, suitability or any other matter related to the linked sites and the information they contain.

We may store contact information you provide when you send us an email via the contact form. We will never add you to an email list unless you opt in to this. However we may store your contact form in a digital folder for future reference. This will only contain the information you provide and we will never share this with a thrid party.

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can contact Helen Edwards here to ask that we send your data or delete data.

Blog

Any views or opinions represented in the blog contained on this website are personal and belong solely to the blog owner and do not represent those of people, institutions or organizations that the owner may or may not be associated with in professional or personal capacity, unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.

Risk

Helen Edwards and anyone associated with Helen Edwards Writes, Write Wellbeing Services, or services and affiliates, accept no responsibility of any kind for advice, projects or links on the site.

You undertake any DIY or other projects at your own risk, and Helen Edwards, Helen Edwards Writes, or it's services and affiliates, accept no responsibility for the outcomes, personal injury or other event.

This disclaimer is subject to change at any time with or without notice.

Contact information

You can get in touch here with Dr Helen Edwards if you have any questions about any aspects of these policies.