Our shipping rates are mostly shipped at a flat rate of Australia wide. We also ship to New Zealand. For other overseas countries, addittional shipping rates can be provided.
If your item is shipped with signature on delivery to ensure you receive your items, you will need to be home to receive the item. This is better for us and you and will mean that if nobody is home, you may receive a card to collect at your nearest post office.
All delicate items such as vintage china and teacups will be wrapped in paper, recycled bubble wrap or similar, and DOUBLE boxed in most cases. This means you will receive your item unbroken but also costs more to ship. In this case the cost may be $15 – $18 to account for the heavier weight with packaging.
We use Australia Post to ship most orders, or freight via Sendle.
Orders are processed as quickly as possible, generally within 2 – 3 business days of order placement.
For Australian customers, it will typically take approximately 2 – 5 business days to receive your order. However, orders to west coast and rural destinations can take up to 10 days. We can provide you with a tracking number once your order has been dispatched if requested. We recommend shipping to a a location where someone will be present to sign for your order, such as a work address.
We do not refund if you change your mind about an item. However if you are unhappy with any of your purchases, you may return them within 7 days of receipt in original condition for a full credit, valid for 30 days. Return postage is at your own expense.
Bear in mind some of the items on the Store are vintage, upcycled and recycled and will have the imperfections of vintage pieces, or may vary in colour to what you have seen online.
In addition remember that shopping online can mean variation in colour. If you have a problem with your purchase (other than changing your mind) such as faulty goods, you can return your order for a full refund/exchange (your choice).
Any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph within 7 days and the item will be promptly replaced.
We will only accept the return if it is in its original condition and has its original packaging in place and proof of purchase/payment receipt can be presented.
Please include the reason for return and any other information available to assist in processing your return as smoothly as possible. Once we have received your returned goods we will notify you in writing and advise you of your refund entitlement.
Please note, we are unable to credit the original shipping costs unless the item was found to be faulty or was the wrong item sent.
The cost of returning the item to us will be at the expense of the customer unless the item was found to be faulty or was the wrong item sent.
If the item is found to be faulty or wrong we will require evidence by way of a photo of the product emailed to us before a refund or exchange is arranged.
We put all our efforts into checking every item before despatch and we use plenty of packing materials to ensure the safe arrival of your purchased item.
We prefer to use recycled packaging and boxes as far as possible in line with our sustainable approach.
**Helen Edwards accepts no responsibility for goods lost once they have left our premises. We cannot offer refunds if your item goes missing via Australia Post.